Shipping:

We ship anywhere in Australia (except PO boxes). Parcels will take 2-3 days to be processed and will be shipped to you via Sendle, Australia Post or Courier. If you require the order urgently, send us an email and we will do our best to accommodate you. Delivery is a flat fee rate of $10 per parcel. We take no liability for lost or missing parcels, but will do our best to assist you if this situation occurs.


Delivery or Pick up:

We offer a Canberra drop off service, to your home or workplace Tuesday to Thursday for a flat fee of $5 per order.


Pickup:

Contact Lisa to arrange a time to pick up your order FOC! Our workshop is based in Curtin, ACT.


Returns Policy

Our aim is to deliver beautiful handmade candles and diffusers to customers who love them. If you are unsatisfied with your product please get in touch with Lisa and we will happily exchange or refund within 14 days of purchase. The goods MUST be un-used and in a re-saleable condition, with all packaging intact. Shipping costs for return and replacement are at the customers cost.


Damaged Items

Sometimes it happens. If you receive a parcel and the product is damaged, please send us an email within 24hours of receiving your parcel. Include details of the damage, photographs and all relevant delivery information. We will then arrange for pick up of the damaged item and you will receive a replacement product or refund as soon as possible.


Payment

Peli&Co use Paypal (https://www.paypal.com/au/home) to provide the payment services for goods purchased via our website. For more information on paypal’s security processes please visit their website at https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security

Alternatively if you wish to pay by direct debit, contact Lisa and we will provide account details


Gift Vouchers and Parcels sent as Gifts

If you would like to purchase a gift voucher, please contact Lisa directly to arrange.

If your order is a gift, please add a note to your order and we will ensure it is lovingly wrapped and includes a personal message from you and is sent off without an invoice.


Candle and Diffuser Care and Fragrances

All orders are accompanied by candle or diffuser care cards. Please read carefully to ensure you get the best value from your purchase and that the goods are used safely. If you have any further questions don’t hesitate to send an email.

We always love to hear what you love to use and your favourite fragrances! If we don’t stock a fragrance you love, get in touch and we will see what we can do to make an order up for you.


Refills

Yes! We happily refill – good for the environment and your purse strings. Get in touch today to find out what products we will take to refill, how this process works and the cost to do so.


Purchasing Peli&Co Jewellery

For now, Peli&Co jewellery cannot be purchased in our online store. If you are interested in purchasing some of our lovely jewellery – earrings, necklaces, bracelets, keyrings, cufflinks, email Lisa for a photo of products in stock OR keep an eye on our website for market dates and come and check it out for yourself.